Terms & Conditions

1. Agreement Overview

By booking and using the cleaning services provided by Maid For Joy (“Company”, “we”, “our”, or “us”), you agree to abide by the terms and conditions outlined herein. These terms constitute an agreement between you (the “Client”) and Maid For Joy.

Satisfaction Guarantee:

We are committed to providing a high-quality cleaning experience. If you are not satisfied with the cleaning service provided, please contact us within 24 hours of the completion of the service to report your concerns.

We will review your concerns and, where applicable, work with the cleaning professional to determine an appropriate resolution. Any re-cleaning or other resolution will be handled in accordance with our service policies.

2. Service Booking

Scheduling:

Clients can request or schedule cleaning services through the website, by phone, or through other available booking methods. All appointments are subject to availability.

Access:

Clients must provide reasonable access to the premises at the scheduled cleaning time. If access is not provided or the cleaning professional is unable to access the property, the appointment may need to be rescheduled and applicable fees may apply.

3. Cleaning Services

Scope:

The scope of cleaning services will be based on the selected service, the information provided during the booking process, and any additional services agreed upon with the Client.

Supplies:

Cleaning supplies and products will be handled according to the service configuration and arrangements made at the time of booking. If you have product preferences, sensitivities, allergies, specific-product requests, or customer-provided products, please communicate these in advance where the booking process allows.

4. Payments

Rates:

Cleaning service rates may vary based on factors such as the size, condition, location, and scope of the property and services requested. Applicable pricing will be communicated during the booking or quote process.

Payment:

Payment is due according to the payment terms provided at the time of booking or service confirmation.

Late Payments:

Any applicable fees or charges relating to late or unpaid payments will be communicated to the Client in accordance with the applicable payment terms.

5. Cancellations and Rescheduling

Client Cancellations:

Cancellation requests should be made as early as possible. Applicable cancellation fees or charges, if any, will be communicated during the booking process or according to the applicable service policy.

Rescheduling:

Clients may request to reschedule a cleaning service. Rescheduling is subject to availability and any applicable service policies.

6. Liability

Property Damage:

Clients should notify Maid For Joy or the cleaning professional of any fragile items, special surfaces, pre-existing damage, or other conditions that may require special care before the cleaning service begins.

Maid For Joy and the cleaning professionals will take reasonable care while providing or arranging cleaning services. Liability for any loss or damage will be handled in accordance with applicable law and the circumstances of the specific situation.

Health and Safety:

Clients must provide a reasonably safe working environment for cleaning professionals. Clients should inform Maid For Joy in advance about known health, safety, hazardous-material, or other conditions that may affect the cleaning service.

Independent Cleaning Professionals:

Maid For Joy works with independent cleaning professionals. Independent cleaning professionals are not employees of Maid For Joy and may be responsible for the services they provide in accordance with their independent contractor relationship and applicable law.

Limitation of Liability:

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

7. Confidentiality

Client Information:

Maid For Joy and its service providers may access information necessary to arrange and provide cleaning services. Personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

8. Termination of Services

Termination:

Maid For Joy may decline, suspend, or terminate a service relationship where reasonably necessary, including circumstances involving unsafe working conditions, inappropriate conduct, non-payment, or other issues that prevent the service from being provided safely or appropriately.

9. Governing Law

These Terms & Conditions are intended to apply to Maid For Joy’s operations in New York and shall be governed by the applicable laws of the State of New York, without regard to conflict-of-law principles, to the extent permitted by law.

10. Changes to Terms & Conditions

Maid For Joy reserves the right to update or modify these Terms & Conditions from time to time. Updated terms will be posted on this page. Continued use of the website or services after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.